DENIED By Santa's Helpers

Okay, so we're at the mall tonight. Ryan said he wanted to go & see Santa. (he doesn't know about Santa yet....) We go over there & Santa's "helpers" meet us at the entrance.
Helper # 1: "Santa's not seeing children tonight. He's only doing pictures with animals."
(Ryan is standing right beside me, hearing the whole conversation. I look around & see NOBODY waiting in line & NO animals anywhere around.)
Me: "He won't see my son?"
Helper # 1: "No, he's got hair all over him and everything."
Me: "Can't he just go & talk to him?"
Helper # 2: "No, he won't see him at all."
Me: "That's a real nice thing for my 7 year old to hear!!!"
(And we walk off.)
I AM SO PISSED!!!!! I don't even know what to say!!! I've never heard of such a thing. Okay, it's understandable for Santa to take breaks. Santa was not on a break! He was sitting in his chair, with no animals anywhere around, & his helpers were turning kids away. What the heck?! & Since when do they allow animals in the mall?! If they were having a special animal thing, they should have had the area blocked off so Santa couldn't even be seen. Ryan's less upset than I am ~ he actually told me Santa probably wouldn't bring me anything for Christmas since I was rude to that lady. (Thank God for childrens' innocence!) But what if it had been a 3 year old? How would one explain that to a 3 year old?! It was like an hour before closing, so I'm sure there wasn't anyone still working who could fix the situation. That's probably a good thing, b/c as mad as I was, I probably would have made a big scene, which would not have been good for Ryan to see. I do intend to make phone calls tomorrow until I talk to someone who will make this right. Please comment ~ am I over-reacting, or is my pursuance justified?